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Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy
Effective Date: 1/1/2024
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At LCC Studio, we take pride in providing our customers with high-quality products. We aim to ensure that your experience with our candles is nothing less than exceptional. Please take a moment to read and understand our refund policy.
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1. Refund Eligibility
a. We are committed to customer satisfaction. If you are not completely satisfied with your purchase, please contact us within 10 days of receiving your order to request a refund.
b. To be eligible for a refund, your request must be within the specified timeframe, and your items must be in their original, unused condition, with the original packaging intact.
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2. Non-Refundable Items
a. Custom or personalized orders are non-refundable unless there is a defect or quality issue. In such cases, please contact us immediately.
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3. Refund Process
a. To initiate a refund, please contact our customer support team at lccstudiocreations@gmail.com or ‪(773) 609-3462‬ to request a return authorization and instructions.
b. We may ask for photos or additional information to assess the reason for your request.
c. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
d. If your refund is approved, it will be processed, and a credit will be issued to your original method of payment. Refund processing times may vary depending on your payment provider.
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4. Shipping Costs
a. Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect or quality issue with the product.
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5. Damaged or Defective Products
a. If you receive a damaged or defective product, please contact us within 10 days of receiving your order. We will work with you to resolve the issue promptly.
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6. Gift Returns
a. If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
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7. Contact Information
If you have any questions or require further assistance regarding our refund policy, please contact our customer support team at lccstudiocreations@gmail.com or ‪(773) 609-3462‬.
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By making a purchase from LCC Studio, you acknowledge that you have read, understood, and agreed to our refund policy. We value your satisfaction and are here to address any concerns you may have regarding your order. Thank you for choosing us for your candle needs.